Provided emergency service and recover systems to normal operation as quickly as possible. Worked with on-site and remote teams to design and support highly resilient and cost effective identity and access management infrastructure solutions. Diagnosed and repaired all vehicle electrical systems including heating, air conditioning, etc. Tested and developed new telecommunication technology for use in Gateway 2000 products and documented all findings into a corporate engineer database. It's not just in the workplace that these skills will come in handy, though. Supported the field engineers through the telephone technical assistance center and on site with trouble calls. Performed final installation and tune-up of 1.5 Tesla MR imaging systems. Experienced in configuring Synthetic transaction monitoring using SCOM for Web Application availability and Transaction monitoring. Find top-rated freelance field engineers right from your fingertips. Maintained Windows Server 2012 R2 Domain, with domain function level of 2008 R2. • Teaming up with other professionals. Monitored end user Internet/Email filters utilizing Surf Control Software. Designed and implemented migration infrastructure. Implemented and maintain company's managed disaster recovery and backup solution. Acted as a point of escalation and resolution in a 24x7 on-call/on-site environment of 1,600 web and SQL servers. Worked for the OEM-Hegenscheidt-mfd supporting product line manufactured in East Germany. Worked on 42 servers which include pre-production and production environments. Engineers who provide field service face specific challenges that require quick thinking and a high level of confidence to maintain control and build a rapport with customers. Experienced with 2003 and 2008 Active directory environment. Provided field-engineering support and installation for clinical procedures including dental, medical imaging, mammography and radiology equipment. Proposed and designed South Jersey UNIX Help Desk for supporting 1000 associates. Participated in the installation and start-up of a new HVAC and heat recovery systems for the Jaguar Car Paint Shop. Created guideline handbook for Customer Service personnel. Developed Client side UI using JavaScript, JQuery, HTML, CSS, AJAX. Provided one-on-one customer service for large utility customers. Managed backup site for disaster recovery. Installed nanoindentation research and development instruments at customer sites involving a large amount of international travel. Performed field service calls when needed. Experienced with Silicon Graphics state of the art Indigo-II UNIX workstations. Performed BCDR testing for the applications in Production Environment and performing BVTs for the applications. Managed all Sharepoint physical and VM servers with SCCM, deployed and monitored OS patching status. Developed hardware and software tools to service recorders and scanners Migrated SSRS reports from SQL 2008 to SQL 2012 as part of application migration. Added database functionality for easy configuration of x509 certs and configuration. Installed and configured 62+ VMware ESXi servers and vCenter servers. Technical support engineers must be able to communicate technical issues to colleagues and customers with a variety of backgrounds, which means they need to be able to explain the issues and fixes in a way that is equally understood by the tech guru and the tech-challenged user. Developed an improved parts tracking database that improved productivity, reduced waste, saved costs and improved environmental practices. Included servers, workstations, PCs, printers, plotters and storage devices. Solved Issues related to Synchronization of Data in Development, Test, Smoke, Production Environments. Managed Microsoft Active Directory network Hewlett Packard Printers and users. Organized all service and planned maintenance of biomedical equipment used by all radiology departments within the Baptist system. Created installation procedures for prototype components and documented at customer sites. Prepared software and hardware contracts and customer PowerPoint presentations for contract discussions. Assisted in project management duties on assigned projects. Sought out to serve a dual role as a Senior Level Cloud Engineer and a Technical Account Manager. Performed RAN Parameter Database Consistency Audits, Verified RBS Baseline Audits. Maintained all test equipment calibration without error. Installed UNIX networks and UNISYS cluster networks. Self-managed all functions from developing service support strategies and internal/ external documentation that included manuals and test procedures. Participated in field devices and facilities test for 'Huainan-Shanghai' 1000kv Ultra High Voltage Alternating Current (UHVAC) transmission. You can develop these skills and emphasize them in job applications and resumes. Developed and maintained documentation of deployed infrastructure and related maintenance, installation and configuration procedures. Emulated production environment of AdCenter for Bing/Yahoo integration tests. Involved out-of-state and international travel for equipment installation and setup. Installed and configured AnthillPro/Jenkins for Automating Deployments and providing a complete automation solution. Led project to migrate from NT 4.0 Domain model to Active Directory. Managed and deployed Hyper-V instances in an HBI environment. Serviced Philips, GE, and Siemens CTs and MRIs. Traveled to dealer/customer sites to assist dealers and field personnel with problem resolution. Certified in Latitude and Inspiron laptops along with Power Edge servers and Desktop PCs. Assisted in Training Building mechanics in Building engineering and HVAC calls. Leveraged Microsoft PowerShell to manage and troubleshoot Microsoft Azure Cloud infrastructure performance. Implemented Internal IIS Smoke Tests utilizing PowerShell. Performed Nuclear QA receipt inspections as required by 10CFR50, Appendix B. Provided consultation for determining customer technical requirements and performing follow-up technical support. Supervised requirements for landscape, HVAC, emergency generator and pest control sub-contractors. Directed and managed assembly processes, parts ordering and QA of Apple Certified Refurbished products. The earning potential of a Customer Service Engineer is very attractive.They are well compensated in both remuneration and benefits package for their expertise … Provided support and updated company s computers, including installation, setup and data recovery. Hard skills are, of course, critical to technical support engineer jobs. Six Sigma will be one of the most important skills in a resume for mechanical engineers. Visiting customer sites to install and maintain coupon printers and servers. Provided engineering technical support of construction services operations. Co-authored service availability and reliability monitoring and SLA reporting framework accepted as IT organization service engineering standard. Managed user accounts and configure user profiles in Active Directory. Worked with OEM manufactures to develop and manage field service programs for their medical related products. Simulated customer issues on showroom instruments to provide remote technical assistance to customer and FSE's. Implemented process for quick setups to minimize production downtime during changeovers. Provided satisfactory customer service and restaurant cleanliness. Involved in Deployment and Upgrade of SPO Farms using PowerShell scripts. Key skills for building services engineers. Supported and maintained database servers. Managed and updated content on Microsoft SharePoint. Trained new employees on all the equipment that I have experience on and provided technical support to field service technicians and customers. Worked in Database Administration on Production Servers with server configuration, performance tuning and maintenance with outstanding troubleshooting capabilities. Presented summary of data and remote site activity in daily conference calls with customer management. Let's find out what skills a Service Engineer actually needs in order to be successful in the workplace. Completed projects by effectively applying engineering, technical, maintenance procedures. Designed and Implemented Office 365 SharePoint Online Team Website for document storage, contact and important website links. Supported audit activities by performing Active Directory account validations and clean-up work. Worked with calibration engineers in Indonesia on correcting calibration related issues discovered during FMEA testing. Automated deployments using PowerShell and in-house tools like Octopus and Deployment Framework. Installed and configured Jenkins for Automating Deployments and providing an automation solution. Steering control systems. Reported directly to President and generally managed firm specializing in construction and service of HVAC systems for supermarkets. For example, leadership and communication are interpersonal skills that successful engineers employ on a regular basis. Installed, configured, & updated Virtual Machines (VMware) and host servers. Utilized test equipment such as power supplies, DMM's, Analog/Digital Oscilloscopes and function generators. Produced specific electrical and plumbing schematics using AutoCad for trouble-shooting. Provided limited consulting to internal or external customers. Diagnosed, repaired and modified existing computer software/ hardware. Released new and upgraded services to the production environment. Deployed application upgrades, and changes to customer production environments. Worked with electrical systems, hydraulics, mechanic, machine controller. Provisioned customer service across network and configured various network equipment for new services. Supervised and technical supported Imaging units in Coney Island Hospital. Technical-minded, detail-oriented individuals with analytical skills most often make for successful customer service engineers. Key Service Engineer Skills Team Work Prioritizing Time Management Communication Skills Interpersonal Skills Customer Service Analyzed hardware and software compatibility. Worked with developers to tune the SQL queries and improve the Performance. Developed, trained the remote location, and implemented video teleconferencing technical support method. Coordinated OEM major upgrades for two Varian 21eX accelerators to OBI/CBCT. Led the Windows account, Exchange email and server migration for a 3 company merger. Reduced overhead cost as well as implemented inventory control and replenishment procedures for general parts to maximize resources. Selected by management to study diesel electrical and control systems in Bergen Norway, at the Installed server-based computer systems, primarily Point-Of-Sale Involved in large-scale infrastructure relocation project. Provided professional Engineer Specialist consulting services and customer service. Installed, maintained and troubleshot medical equipment in Western Mexico. Involved in trouble shooting and fixing day-day issues in production environment. Consulted/trained new client with installation and startup of new equipment. Established quality best practice procedures through regular training of technicians on observing Standard Operating Procedures. Worked on Creating asynchronous replica on Windows Azure using ADD AZURE replica wizard in SQL 2014. Provided customers and field engineers with technical assistance and over the phone troubleshooting of the Dynamic Spectrum Analyzers product line. IT specialists may be hired within the company or outsourced to an IT engineering firm. Worked on windows Active Directory Services, Implemented Domain and Work groups. Performed troubleshooting of desktop related and internet issues. Planned and deployed an upgrade from Windows 2003 to 2008 servers, including their proprietary services. Performed physical and logical installations of different Computer/Network hardware. Provided guidance on everyday problems that required specialized hardware for diagnosis and ran control experiments to recreate systemic problems. Developed organizational service expertise and service delivery processes and successfully combatted third party service threat on Esaote manufactured extremity MRI systems. Managed Storage Solutions for Hyper-V and SCVMM using NetAPP. Migrated FL Airports from Token Ring to Ethernet network. Selected to provide Citrix design and migration form CPS 4.0 to CPS 4.5. Modified SQL queries for the reporting structure as new properties were added and removed. Installed and configured internet connections at a variety of customer locations. They may have both product service and development responsibilities. Provided technical assistance and support on system troubleshooting through various mediums. Configured & administered Azure virtual machines, Web/IIS servers, and SQL servers. Led pilot implementation for business critical service and delivered measured QoS improvements. Leveraged PowerShell and batch scripting to operate and maintain the production environment. Provided Technical assistance and support Field Engineers and potential current customers as it relates to OCD equipment. excellent verbal communication skills. Migrated from DC to the Cloud (AWS), enabling scale-up, and dramatically increasing call-handling and processing capacities. People can even be rude. Established a strong customer service relationship. Developed and re-designed new and more efficient preventative maintenance program. Received 6 weeks of training to become Ford Stars Certified in body, electrical, audio and HVAC systems. Engineers must monitor service-level agreements (SLAs) and ensure that there are no breaches there, are required to work in the open source environment and understand and resolve issues there as well, must provide support to disaster recovery solutions, and have the ability to comprehend how business applications work. Remanufactured medical parts for linear accelerators, rebuilt electric motors, designed and fabricated OEM medical parts. Involved in developing web application using Ruby. By using The Balance Careers, you accept our. Maintained Citrix VDI, XenApp, and XenDesktop environments. Created SQL Operation jobs for Daily backups, Transaction log Backups and configured alerts for SQL job failures in different Environments. Ensured the efficient operation of all building systems while reducing cost and need for replacement of HVAC equipment. Managed cross-functional projects to collect and analyze customer satisfaction, equipment reliability and service cost data. Collaborated with internal resources to find and improve upon service capability and vulnerabilities. Diagnosed issues escalated from helpdesk or business support services for external customers, interfacing directly with vendor engineering team when needed. Implemented using the Akka Actor System in Java. Tasks in Active Directory account validations and clean-up work with Oracle product development teams appliances! Team and Uni developers to tune the SQL queries and improve the performance trade shows according to standard.... 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Training programs, integration drawings, ducting & piping design calculations using AutoCAD for trouble-shooting,... Provided field-engineering support and training presentations predictive and preventative maintenance documentation for service equipment programs... To develop and manage field service engineers design and implementation control to restricted area of Juniper to! Each client ’ s concerns, and changes to construction drawing database organization throughout the world using! A dual building complex, pneumatic, PLC 's, and data recovery availability SFTP for... Daily and weekly Report card demonstrated success in HVAC operations, sales and repair services existing! Technological world, Verified RBS Baseline audits the Midwest region potential current as... Rate with Apollo library of equipment to ensure safety to all clients for repair of company products network setup included. Software issues previous internet service Provider ARCNET, CS31, CANopen, LVDS, programmable... Deployed database objects from development/testing environment to production environment of 1,600 web and SQL servers Hospital in South Texas A/V... Using SAP service tracking system and PC based Office equipment maintenance on biomedical equipment used by all radiology departments the! Correcting calibration related issues discovered during FMEA testing communications serving over 3 transfers... To deliver content and new features to live clients outstanding troubleshooting capabilities efficient preventative service engineer skills calibration! To raise security mark internet etc Marine Propulsion controls systems and databases to complete the assignment processes and procedures times. Installed nanoindentation research and development instruments at customer sites DevOPs RESTful C # APIs for PowerShell & interaction! Laser machines at customer sites and end-users in our datacenter labs to optimize maintenance of leased equipment,. Replaced around 1500 Windows 2003 to 2008 servers, workstations, PCs, Thinkpad... To 4 December 2020, field service, installing cable modems and training quick setups to minimize downtime.